General Agreement
You agree to be bound by these terms and conditions by purchasing, activating, using or attempting to use an Afrikoa Gift Voucher or Coupon, or by making a transaction enquiry or exercising any right to redeem value on an Afrikoa Gift Voucher or Coupon.
If you are giving an Afrikoa Gift Voucher or Coupon to another person, you should ensure that he or she is aware of the terms and conditions that apply to the Afrikoa Gift Voucher or Coupon and the relevant expiry date.
Purchasing an Afrikoa Gift Voucher
Gift Vouchers can be purchased online at the Website and paid for using the payment gateways available.
Afrikoa Coupons
Coupons are generally issued as part of a special offer or as a prize in the competitions that Afrikoa may run from time to time. Coupons cannot generally be purchased and usually have reduced validity periods or may only be used for specific products.
Redeeming your Afrikoa Gift Voucher or Coupon
Your Gift Voucher or Coupon can be redeemed for goods and services purchased online at the Website up to the value loaded onto your Gift Voucher or Coupon. Value Redeemed is deducted from the Gift Voucher or Coupon balance.
Restrictions in use of an Afrikoa Gift Voucher or Coupon
Gift Vouchers or Coupons cannot be redeemed for cash.
Gift Vouchers or Coupons cannot be resold, except with our prior written consent.
Gift Vouchers or Coupons are only valid until the expiry date, at which point they have a value of zero.
Other conditions in use of an Afrikoa Gift Voucher or Coupon
If the price of the goods or services being purchased with the Gift Voucher or Coupon exceeds the value loaded on your Gift Voucher or Coupon, then you must pay the amount in excess.
Once your Gift Voucher or Coupon has reached its expiry date, any unspent value cannot be used or redeemed by you.
Balance enquiries
You can check your Afrikoa Gift Voucher or Coupon balance by contacting us on +27 (0)28 572 1012 or at retail@afrikoa.co.za.
Lost or Stolen Afrikoa Gift Voucher or Coupon
You must treat your Afrikoa Gift Voucher or Coupon like cash. If your Gift Voucher or Coupon is damaged, lost, or stolen, please contact us on +27 (0)28 572 1012 or at retail@afrikoa.co.za. However, we have no obligation to replace or refund value for damaged, lost, stolen, or deleted Gift Vouchers or Coupons.
We reserve the right to place a stop on your Gift Voucher or Coupon if:
a) you report that your Gift Voucher or Coupon has been lost, stolen, damaged, or deleted;
b) we believe (or reasonably suspect) that you have used (or will use) your Gift Voucher or Coupon contrary to these terms and conditions; or
c) we believe (or reasonably suspect) that there is an error with your Gift Voucher or Coupon.
Liability
You are responsible for the use and safety of your Gift Voucher or Coupon and are liable for all transactions made using your Gift Voucher or Coupon.
We are not liable to you for any loss or damage (whether direct, indirect, consequential, or special) either in negligence, tort, breach of contract, breach of warranty, or for any other reason or cause whatsoever, arising out of or in connection with a Gift Voucher or Coupon, these terms and conditions, or your use of the Website, including any loss or corruption of data, interference with or damage to your computer, or any interruption, delay, or failure of the Website.
The exclusion of our liability and indemnity in the clause above only applies to the extent permitted by law. Where consumer protection legislation implies any condition or warranty that cannot be excluded in these terms and conditions, we limit our liability for breach of any such implied conditions or warranties to re-supply of the services (or cost thereof). Any liability we have to you will be reduced by the extent (if any) to which you caused or contributed to the loss or damage.
This clause will apply even after this agreement has ended.
Relationship with us
Afrikoa Gift Vouchers or Coupons may be used as personal or business gifts, but must not be used in connection with any marketing, advertising, or other promotional activities (including, without limitation, websites, internet advertisements, email, telemarketing, direct mail, newspapers and magazine advertisements, and radio and television broadcasts) unless you obtain our prior written approval.
An Afrikoa Gift Voucher or Coupon that is used in marketing, advertising, or other promotional activities in breach of the clause above will be invalid with the result that recipients of them will not be able to use or redeem the value on the Gift Voucher or Coupon.
Use of our name or brands, or any names, logos, or get-up of Afrikoa (other than in connection with the purchase or use of Gift Voucher or Coupon), is strictly prohibited.
You must not use an Afrikoa Gift Voucher or Coupon in any manner that states or implies that any person, website, business, product, or service is endorsed or sponsored by or otherwise affiliated with us or any of our subsidiaries or affiliates.
Errors and complaints
If you have questions or if you wish to make a complaint about your Afrikoa Gift Voucher or Coupon, please contact us at info@afrikoa.com.